Part A: Case Study Q & A (10 marks each) /40 marks
Answer the following questions:
1. Refer to components of jealousy (DeVito, Shimoni, & Clark, 2016, p. 194) and discuss what type of jealousy Brian is exhibiting. What strategies can Brian take to deal with his jealousy? Be specific, giving examples of what he can do in this particular case for each strategy.
2. What conflict styles are Charlotte and Brian, respectively, demonstrating by approaching their current situation? Explain your answer by referring to DeVito et al.s guidelines about conflict styles on pp. 216-217.
3. Considering the Ways to Manage Conflict (DeVito et al., 2016, p. 217), what are strategies that both Charlotte and Brian can take to engage in effective professional communication while they continue to work in the same store? Discuss two strategies in your answer.
4. Before she gets transferred to a different store, Charlotte notices that Brian is avoiding doing the routine end-of-day tasks pharmacists complete when closing their store, leaving Charlotte to do most of the work. Charlotte is planning on speaking to Brian about what shes noticed. Discuss how Charlotte can benefit from two of the assertiveness strategies (DeVito et al., 2016, pp. 252-253) in this professional conversation with Brian.
Part B: Field Study /25 marks
Fill in the information below reflecting on your own personal experiences:
1. What strategies or approaches in Chapter 10 are most helpful to maintain interpersonal relationships and manage conflict in the workplace? Why? Explain your answer in 200 words. (10 marks)
2. Diversity in age is a characteristic of many workplaces. The textbook identifies and characterizes age groups, including Boomers, Generation Xers, and Millennials (DeVito, Shimoni, & Clark, 2016, p. 235). Consider which age group one of your work colleagues or supervisors belongs to. Does the person fit the general descriptions of a Boomer, Generation Xer, or Millennial? How would you use this information to foster positive and effective communication? Explain your answer in 200 words. (15 marks)
APA: There are 5 points assigned in this assignment to APA formatting. Please be sure to include an in-text citation each time you paraphrase and quote the authors. You must also include a corresponding reference list.
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