Task 1: email – To be completed
A client contacted the staff at Thorncrest Hotel to make a change to their planned event in the first week in June. However, the response from staff was confusing, so the client made a complaint.
Read the correspondence and investigation notes, and write a semi-formal email (approximately 200 words) to the client that clears up the miscommunication and summarises in your own words any options available.
Your response should clearly provide options for the client to choose from and an appropriate time scale. These options should be based on the issues and recommendations Lee and Nasli provided Tina.
Task 2: Report to be completed
The staff at Thorncrest Hotel have been working together to prepare for a large event. However, communication is breaking down with the team criticising each other and arguing.
Examine the issues and write a report for the management at Thorncrest explaining the possible causes of the breakdown in communication, and then making recommendations on how to prevent future conflict.
Scenario: Project Management Group has a Communication Breakdown
Thorncrest is a four star hotel in a large city that attracts guests from around the word. They recruit staff from a variety of backgrounds and cultures, and also insist that staff maintain the highest standards of professionalism.
After a series of communication breakdowns and conflicts among the staff, the Human Resources Manager conducted an investigation.
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