The purpose of this assignment is to write a negative message. Communicating unfavourable news doesnt have to result in bad feelings. Strategic negative messages are unique in their special attention to content, structure, context and tone. There are seven goals to keep in mind when delivering negative news, in person or in written form:
1. Be clear and concise in order to not require additional clarification.
2. Help the receiver understand and accept the news.
3. Maintain trust and respect for the business or organization and for the receiver.
4. Avoid legal liability or erroneous admission of guilt or culpability.
5. Maintain the relationship, even if a formal association is being terminated.
6. Reduce the anxiety associated with the negative news to increase comprehension.
7. Achieve the designated business outcome.
The assignment must meet the following guidelines:
1. A minimum of (at least one typed page). If using a second page, ensure that the second page includes relevant information to convince the reader to continue to read the second page. Do not include only a
sentence or two and/or only the closing and signature on the second page.
a. Font: Times New Roman
b. Font size: 11
c. Single spaced, according to business letter format
2. Must have an APA style title page with: running head, title of the assignment, your name and ID number, school name, your instructors name, and the date you are submitting the assignment.
3. Organize and structure:
Create a letterhead using a Microsoft Office template. Do not use logos or other official images, unless these sources are correctly cited.
Writing assignments must include an introduction, body and conclusion, and must be a minimum of four paragraphs, as indicated by the indirect format. Use more paragraphs and organization tools to create more effective use of white space as necessary.
Follow the correct format for writing letters. Please see Appendix C in your textbook, Business Communication: Polishing Your Professional Presence
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