federation university man606 service industry assessment type weighting word l

Assessment Type: Weighting: Word Limit: Due date: Critical essay: Current issues in staffing the organisation re: Service industry Referenced essay 20% 1,200 equivalent Week 6 Sunday 8.00 pm This is a referenced paper of 1200 words. Total marks 20% Current research (see readings) indicates that for guest interaction positions, many venues are choosing to recruit not on hard skills but on soft skills (team work, problem solving, self- management etc.). Moreover, venues are referring to soft skills as attitude and personality which could be termed as traits. However, this brings into question the validity and reliability of the selection process (see legislation). Essay topic: Critique the traditional method of recruitment and selection (referred to as the scientific selection process), in relation to focusing on personality and attitude as included in the soft skills with regard to the service industry. Your analysis should include references to academic papers together with any legal and ethical requirements concerning employment. Your paper should include an introduction, discussion and a conclusion. You should include what is known in relation to recruitment and selection with regard to: techniques, constraints, legal and ethical issues, alternative structures and definitions of terms such as validity, reliability, personality, and attitude among other terms. Refer to the grading rubric attached for further guidance.

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