Introduction
As operations manager you are responsible for designing and managing processes that turn raw materials into finished goods and services. In some cases, your customers only see the finished product, without any knowledge of the process used to create and deliver the products to them. Take the customers of Kibby and Strand, the company in our simulations, for example. It is doubtful their customers come to the factory where the clothes are being made. Customers in the scenarios are deemed “satisfied” if the finished products arrive on time and are high quality. In other words, our customers are not necessarily concerned with the process, just the finished product.
However, not all businesses operate like Kibby and Strand. Take a retail store or restaurant for example. When you visit one of these establishments it is likely you will interface with a salesperson or server, and if that person is rude or not helpful, then you may leave without making a purchase even though the finished product may be exactly what you wanted.
In this week’s scenario, you are the manager of a chain restaurant and company leadership has concerns younger diners are not as satisfied with the “dining experience” as older customers. This experience starts when the customer arrives at the restaurant and carries through until they walk out the door. In other words, there are many opportunities for the customer to observe the process, and along the way they formulate opinions that ultimate determine their satisfaction with the experience. If they are satisfied then they are likely to come back in the future. Given that repeat restaurant customers account for at least 33% of revenue, it is imperative customers enjoy the experience and return in the future.
Source:
http://restaurantengine.com/customers-are-not-returning/ (Links to an external site.)
You are to role play an independent consultant for this assignment. Research a company or industry that is modifying its operations to attract Millennial’s. Prepare your submission as a combination impact study and recommendation paper. Basically, you are documenting how Millennial’s are impacting the company / industry, and how the organization should be trying to go after the Millennial market or complete with it. Also include any risks you identify.
This paper should be prepared as a Microsoft™ Word document, and then attached to the unit discussion thread. There is no minimum or maximum in terms of the word count; however, the response should explicitly address all required components of this discussion assignment. The document should be prepared consistent with the APA writing style (6th edition) and reflect higher level cognitive processing (analysis, synthesis and or evaluation).
Instruction Guidance: It would be prudent to consider content covered in chapter 4 of the textbook; however, there are many other useful resources available on the Internet and in the literature to support the construction of your action plan.
This formal plan should be prepared as a Microsoft™ Word document, and then attached to the unit discussion thread. There is no minimum or maximum in terms of the word count; however, the response should explicitly address all required components of this discussion assignment. The document should be prepared consistent with the APA writing style (6th edition) and reflect higher level cognitive processing (analysis, synthesis and or evaluation).
They have a magnificent team. These people are always kind and willing to listen to your concerns or issues. Better yet, your assignment is always ready before the time, they usually send you a draft to double-check before they finalize your paper.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more