Question
1.(TCO 1) The vice president of marketing tells a marketing manager to prepare a presentation by the end of the week. The vice president is most likely exercising which of the following? (Points : 5)
Staff authority
Procedural authority
Line authority
Functional authority
Question 2. 2.(TCO 1) Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company’s mission to provide a high-quality, organic beverage to consumers. The 11-year-old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multimillion dollar investments that will enable the business to expand its national presence
Which of the following, if true, best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation? (Points : 5)
New Sweet Leaf Tea customers are initially attracted to the unique labels and logo on the bottles
Loyal customers of Sweet Leaf Tea seek products that are U.S. Department of Agriculture-certified organic despite the associated higher costs
Other brands of bottled iced tea compete with Sweet Leaf Tea by offering new flavors at competitive prices
Sweet Leaf Tea sells both lemonade and teas in a variety of flavors that appeal to consumers of all ages
Question 3. 3.(TCO 2) A large manufacturing organization uses several consulting firms to provide training programs, private staffing agencies to perform recruiting and selection activities, and a financial organization to handle benefits administration. This situation is an example of (Points : 5)
outsourcing
shared services
decentralized work surveillance
telecommuting
offshoring.
Question 4. 4.(TCO 2) A small distribution organization uses a payroll company to provide employee compensation services and keep timesheet records and employee attendance history. This situation is an example of (Points : 5)
offshoring
centralized work surveillance.
outsourcing.
telecommuting.
Question 5. 5.(TCO 3) Which of the following best defines termination at will? (Points : 5)
Employees can refuse to collaborate with specific coworkers for personal reasons
Either the employer or the employee can end the employment relationship at anytime
Employers can deny employees’ requests for vacation and leave for any reason
Customers can end relationships with service providers for any reason at anytime
Question 6. 6.(TCO 3) You are vice president of human resources of a large pharmaceutical manufacturer. Your firm has a longstanding tradition of promoting from within. New hires are fresh college graduates with no experience and no advanced degrees. Your firm is being sued by Ed, a 45-year-old MBA, who has attempted to apply for a general manager job and was not even given an interview. He knows the position is available because the incumbent died and the obituary was public information. He is claiming age discrimination. Which of the following discrimination defenses should be employed? (Points : 5)
The 4/5 rule
Geographical comparison
Performance ratio comparison
No valid defense—the policy is suspect and could result in adverse impact and treatment claims
Question 7. 7.(TCO 4) When a working environment is offensive due to sexual innuendos or other behaviors related to sex and unreasonably interferes with an employee’s ability to work, it is called (Points : 5)
hostile environment sexual harassment
violence in the workplace
antifraternization
unfair labor practices
productivity interferences
Question 8. 8.(TCO 4) Which of the following would least likely foster diversity in the workplace? (Points : 5)
Changing the culture through diversity training education programs
Appointing a small group of minorities to high-profile positions
Recruiting minority members to the board of directors
Using metrics to evaluate diversity programs
Question 9. 9.(TCO 5) The PAQ method of job analysis is (Points : 5)
very suspicious, especially when a theft is involved
useful and highly rated as a method of doing job analysis
used mainly by Indiana companies, because it was invented at Purdue
one that works best for higher level, professional jobs
one that works mainly due to its easy-to-read format and down-to-earth questions
Question 10. 10.(TCO 5) When a job analyst watches employees directly or reviews films of workers on the job, which analysis method is being used?(Points : 5)
Group view method
Observation method
Structured method
Individual view method
Question 11. 11.(TCO 6) Which of the following recruiting advertisements is the least likely to be considered discriminatory by the EEOC? (Points : 5)
Looking for folks with 1–2 years’ experience who are recently graduated from high school
Looking for tall, strong, and able-bodied employees for a job as a lumberjack
Wanted: Computer engineers with Linux experience to work the night shift
Wanted: Part-time computer engineers who would like to supplement their social security and/or pension income
Wanted: A dependable, responsible woman, preferably with a degree in education, as a “live-in” house mother for a male-only fraternity house dormitory at the University of Florida
Question 12. 12.(TCO 6) Which is not a constraint on recruiting efforts? (Points : 5)
Job attractiveness
Recruiting costs
Government influence
Candidate image
Question 13. 13.(TCO 7)
Which is the difference between a conditional job offer and a permanent job offer?(Points : 5)
The conditional job offer is made when employment tests are passed. The permanent job offer is made when background checks are passed
The conditional job offer is made by the recruiter. The permanent job offer is made by the interviewer
The conditional job offer is made after salary is set. The permanent job offer is based on performance expectations before salary is set
Conditional job offers are made to hourly workers. Permanent job offers are made to salaried workers
The conditional job offer is made before the initial screening. The permanent job offer is made after medical requirements are met
Question 14. 14.(TCO 7) Which of the following is not true regarding interviewing? (Points : 5)
Prior knowledge about the applicant can bias the interviewer’s evaluation
Structured interviews are less reliable than unstructured interviews
The interviewer tends to favor candidates who share their own attitudes
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