Scenario:
You have recently been hired as the team lead for the Global Network Administrators Group to enhance operational functionality. Part of your team works out of the U.S. office; the other part of your team works out of India. The administrators in the U.S. office have been allowed to do their jobs without direct supervision. Some employees in the U.S. office do not adhere to the following company policies: network connectivity issues should be responded to in 4 hours; resolution of network connectivity issues should occur within 24 hours; and all issues should be documented, categorized, and put into a web-accessible FAQ for future troubleshooting purposes.
The company network has been breached several times and runs slowly, and it is difficult to get a response from the U.S. office related to network connectivity issues. The office in India has been overloaded with requests to check connection issues at the U.S. office, making it impossible for the India office to respond in a timely fashion to the international issues for which they are responsible.
In order to enhance operational functionality, you must consider the ideas you wish to pass and formulate a strategy. You must also consider the impact on the stakeholders of the business: the shareholder, the customer, and the employee. Equally satisfying these three groups can lead to a well-balanced, successful organization.
Task:
A. Evaluate a leadership strategy that you would implement in this scenario.
B. Justify two specific conflict management strategies you would implement to maximize results for stakeholders in this scenario.
C. Evaluate the influence of organizational culture on the successful resolution of one issue in this scenario.
D. Discuss appropriate strategies that could foster engagement and collaboration among stakeholders in this scenario.
E. If you use sources, include all in-text citations and references in APA format.
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