In chapter 12 of “Leadership,” view the Managing in Turbulent Times at Second City Theater video. Respond to the two questions below in the CASE STUDY RUBRIC format.
Managers today are expected to deal with uncertainty, unexpected events, diversity, and change. They must demonstrate flexibility, foster trust, and engage the hearts and minds of employees. The managers at Second City Theater have a leg up in developing these skills and dealing with these situations because Second City has been doing it for years—on stage. In 1975, owner and executive producer Andrew Alexander started the Second City television series (SCTV) in response to the new trend of television sketch comedy. Later, the company opened the Second City Training Center, an educational center offering classes in improvisation, acting, writing, and other skills. Most recently, Second City opened a corporate communications division, which provides training in the areas of internal communications, external marketing and branding, and learning development. With its focus on human skills, Second City demonstrates all of the qualities of a learning organization. The managers at Second City foster a climate where experimentation and learning are encouraged.
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