My discussion: & reply to jeffrey and edwards discussion
Prior to beginning your discussion response, read Managing for organizational integrity (Links to an external site.)Links to an external site.. In the article, Paine (1994) described scenarios of various organizations. Choose one of the ethics topics: integrity as a governing ethic, emphasizing core values, building shared aspirations, or defining right action.
Your response must be a minimum of 300 words.
Guided Response: Review several of your classmates’ posts and respond to at least two of your peers by 11:59 p.m. on Day 7 of the week. You are encouraged to post your required replies early during the week to promote more meaningful interactive discourse in the discussion. When responding to your classmate, offer at least one suggestion of additional method(s) of incorporating their chosen ethical topic into the organization.
Your response must be a minimum of 150 words.
Jeffreys discussion reply:
Paine (1994) described a high-pressure sales environment at Sears, Roebuck & Company in the automotive services business during the early 1990’s. Customers were frequently being sold parts and services that they did not need. More than 40 states accused the company of acting unethically and misleading customers which resulted in lawsuits and $60 million in customer refunds. While upper management did not tell employees to act this way, they helped create this type of environment by increasing minimum work quotas and offering productivity incentives for mechanics. If automotive service advisers did not meet their sales quotas, they were often transferred or had their hours reduced. This type of environment left employees with few options so they would often sell parts or services that were not needed to meet their quotas.
By evaluating integrity as a governing ethic, Sears clearly failed to use integrity as a self-governing guiding principle for the organization. Ethic’s was unfortunately not a guiding value. Instead, pushing sales at any cost appeared to be the company’s guiding value. As a result, this had a negative effect on its employees and customers. Sears should have instead embraced ethical practices and integrity from the top and encouraged responsible conduct. They should have had proper codes of conduct in place, audits and controls, and an appropriate system of incentives.
While using integrity as a governing ethic is important for every organization, I would suggest that Wells Fargo could also benefit from some self-reflection in this area. Very similar to the Sears scenario, Wells Fargo recently had similar issues with high-pressure sales at any cost. Their employees were forced to meet quotas or be terminated. This resulted in employees creating millions of fake bank accounts just to keep their job. Organizations should not sacrifice integrity or act unethically for the sake of sales and growth. Having positive guiding values and principles will actually help organizations by obeying laws and avoiding legal sanctions. It is also the right thing to do.
Reference:
Paine, L. S. (1994, March-April). Managing for organizational integrity. Harvard Business Review. Retrieved from https://hbr.org/1994/03/managing-for-organizational-integrity
Reply to edwards discussion:
When it comes to doing the right thing, it comes with specific duties to protect our own other people’s dignity along with the rights of others. “Right action is defined as logically, expediently, and morally right. Managers teach employees to look at the needs of the customers, suppliers, and the community—in addition to those of the company and its employees—when making decisions” (Paine, 1994). This means that do unto others the way you want to be treated in return along with using the proper skill and technique to perform in an effective way. For instance, it’s not right to for an employee to get an attitude with a customer because they are making a complaint about the product they received or bullying a colleague for making a mistake.
The right action can be combined with the ethics of care which includes good characteristics that are used to communicate and develop relationships with others. “An ethics of care seeks to discover how people “sustain fragile networks of relations that allow people to grow and prosper, developing trust, respect, and responsibility for each other” (Gabriel, 2009, p. 5.1). I chose the right action because it worked well at my previous job within the parks and recreation department. Just like the Wetherill Associates company that was used as an example in the right action organizational ethic, my work group consisted of a small number of workers.
Honesty is also a moral that fits the right action because customers lose trust in a business that lies and a colleague’s morale will drop if management is dishonest. I believe that both of those ethics can be used in a small or large organization as long as the right employees are in place. Upon hiring, new applicants can be tested through various assessments to determine their character and train them as well through policies and guidelines that management and human resources has designed that enforce the right action and ethics of care.
References
Gabriel, Y. (2009). Reconciling an ethic of care with critical management pedagogy. Management Learning, 40(4), 379–385. doi: 10.1177/1350507609335846
Paine, L. S. (1994, Mar.-Apr.). Managing for organizational integrity. Retrieved from https://hbr.org/1994/03/managing-for-organizational-integrity (Links to an external site.)Links to an external site.
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