ASSIGNMENT: This assignment has two parts. The first part is to prepare a clear and concise email communication (no more than two paragraphs in the body of the email) to the customer that will inform them about the new delivery date and the refund to compensate for the inconvenience.
The second part is to communicate an internal plan regarding the refunding and redelivery of the shipment. You will draft a message to your colleagues in the Accounts Receivable and Shipping departments about the time frame of each task that clearly identifies who has which task and by what time it needs to be completed. You will need to select an appropriate tool to communicate this message to your colleagues and explain why this would be an effective tool for this purpose.
For this assignment, you will:
DIRECTIONS: Refer to the list below throughout the writing process. Do not submit your Touchstone until it meets these guidelines.
❒ Have you communicated all essential information to the customer regarding the actions you will take?❒ Have you chosen the appropriate language and tone for this audience?
❒ Have you communicated all essential information to your team regarding the tasks and timeline?❒ Have you clearly designated roles and responsibilities relating to the tasks?❒ Have you identified the tool from the list provided on the template that you will use to deliver your message?❒ Have you explained your reasons for choosing this tool?❒ Have you structured your message with this specific tool in mind?
❒ Have you formatted both messages using the Touchstone template provided?❒ Have you revised, edited, and proofread your messages to ensure they are clear and error-free?
The following requirements must be met for your submission to be graded:
I’ve also attached the grading rubric. Thanks so much!
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