Week 3 – case study discussion (salesforce.com)


This week you will be analyzing the web-based case presented in your text: Salesforce.com Outsourcing Policies

The topic central to the case is cloud computing; its benefits and risks. Specifically, the reputable cloud product Salesforce and an information breach the company experienced in 2007. Using this forum, you will collaborate with your classmates to research both Salesforce’s policies and those of other, smaller, SaaS providers.

Your contributions may include:

  • Information on Salesforce Policies, including:
    • shared resource risk management;
    • virtualization software;
    • service disruption;
    • disaster recovery;
    • data ownership;
    • record retention; and
    • customization.
  • A reflection on how easy it was to identify these specific policies: Are they posted, easily accessed, and transparent?
  • Identifying other, possibly smaller, SaaS providers (provide a link to their website)
  • News items related to data breaches experienced by other SaaS providers

It will also be important to identify any conflicting information you uncover in your search, so we may work through those challenges collectively.

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