case study security guards in guarded communitykuala lumpur s

Case Study : Security guards in guarded community
KUALA LUMPUR: Some of you who are living in a guarded community area would know whats going on. Residents in guarded communities are being forced to pay protection money to their security guards.
These guards are described as gangsters who use the excuse of protecting the residents as a guise while providing security. Residents are therefore paying to protect themselves from those who stand guard. Even the Security Services Association of Malaysia (PPKKM) admits that many of its member companies are backed by gangs.
Several residents associations (RAs) in Klang Valley are trapped with the gang-linked thugs or ex-convicts as guards. Some RAs claimed that they were forced to continue hiring these security companies after being threatened that gangsters would cause problem in their housing are if their services were terminated.
Sometimes there are fights between rival groups competing for the security business in a particular area. The most recent case involving a turf war among gangsters inBandar Bukit Raja, Klang had left one security guard dead and six others injured. A representative of an RA, who spoke on condition of anonymity, said many associations were enticed by gang-linked companies because of the low rates.
They charge about RM4 or RM5 an hour. But later we find that these guys are not even trained. Some come to work drunk, he said. Another RA committee member claimed that fights had broken out at her gated communitys guard post. One of the RA chairman said that those who did not pay were frequently broken into. A security industry veteran, who handles several RA contracts in the Klang Valley, said his clients found it difficult to get rid of gang-linked guards.
One RA asked me to take over from a gang but I declined. No one dares to take over from a gang, it is something we dont want to get involved in, he said. He said gang-patrolled neighborhoods were on the rise in Klang, Rawang and some parts of Subang Jaya and Lembah Subang, with about RM2,000 from each housing area. If they control many areas, the profits are big. Thats why gangs expand their territories and end up clashing with rivals for control, he added
(Source : The Star, 2016)

Question
1. Evaluate and analyze the case study on the conflict face by the Residents in a guarded communities. (10 marks)
2. In your opinion do you think this conflict is a major issue thats creates social problem for our society. Justify with detail explanation. (10 marks)
3. Based on the case study, discuss any THREE (3) conflict modes which RA (Residents Associations) & PPKKM (Security Services Association of Malaysia ) can impose to resolve the conflict based on Thomas- Kilmann model. Please refer to notes in Blackboard Lecture 3. (30 marks)

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