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Read:
“How to Navigate Difficult Conversations†by Elizabeth Bernstein and “The Debate in HR: What’s the Best Way to Fire Someone?†by Chip Cutter.
In a Word document, please respond to the following questions:
How is the information discussed in the articles similar or different compared to what you have heard/learned about delivering good/bad news? Especially compared to the chapters from our textbook Business Writing Today.
Based on the information provided in the articles, what are some rules/conventions do people tend to follow when handling difficult conversations?
Describe the time when you had to deliver good or bad news. What rhetorical techniques did you use?
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