They have a magnificent team. These people are always kind and willing to listen to your concerns or issues. Better yet, your assignment is always ready before the time, they usually send you a draft to double-check before they finalize your paper.
Skill #6: Develop new ideas that solve customer problems.
Skill #7: Cultivate your customers and their employees on every level of the organization.
Dwight knows that building relationships with customers is important but EC is global now and that personal connection seems to be shrinking. One customer, in particular, is on his mind. The Sunny Dale Heath Center. One of EC’s first clients, Sunny Dale Health Center came to Dwight and Ike to try to create a wheelchair that would fit the small hallways of the old Victorian Home they used for their center. It was a great project and the two owners really enjoyed getting to know them all even the orderlies that pushed the patients. In fact, they were really helpful because they explained some of the major problems, they had with manual wheelchairs. Ideas that led to the unique design of EC’s manual chairs. To this day Dwight and Ike stop by the center once a month on their way to work to see how everything is going. Moreover, it is part of the mission of the company to put their customer’s needs first. How can they do that if they do not see them? So, the problem is how can we create this same approach with our global and national clients who do not live next door? Dwight also knows that this issue goes hand in glove with customer service. In fact, he recently read in an article from Byteagain, a major e-commerce consulting firm, that e-commerce is one of the biggest believers in the idea that customer service is paramount to developing and keeping customers. These two facts amazed him: over 50% of American consumers say they’ve scrapped a planned purchase or transaction due to bad service and 80% of businesses believe that they’re providing “superior” customer service, only 8% of consumers feel the same. There’s obviously a disconnect here.
Dwight realizing that Inge is going to need a new manager for customer service has decided that he would like to see how you would tackle creating a plan to cultivate EC’s long-distance customers so that EC can better evaluate their problems. Dwight also would like to see techniques for identifying and solving their problems as well. Using the articles in this week’s course material and research create a report complete with an executive summary that addresses the following:
Required reading is attached and must be used
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more