Employees can be taught how to be exceptional managers.
True
False
Management includes the pursuit of organizational goals efficiently and effectively.
True
False
Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.
True
False
Taking care of the customer is not as vital for nonprofit organizations compared to for-profit businesses.
True
False
Management is defined as the pursuit of organizational goals ____.
efficiently and effectively
correctly and with synergy
economically
efficiently and in a detailed-oriented manner
with passion and effectiveness
ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a ____ over its competition.
quality mark
effectiveness advantage
synergy
leadership dimension
competitive advantage
Even for nonprofits, sooner or later there will be no organization without ____.
ethical standards
good laws
the Employee Rule
customers
synergy focus
New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.
the world is one
globalism is decreasing
the world is flat
world economies are too narrow
one world government is the answer
The principal functions of management are ___.
executing, planning, organizing, leading
scheduling, organizing, leading, staffing, monitoring
staffing, planning, motivating, delegating
planning, organizing, leading, controlling
staffing, planning, leading, delegating
When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____.
planning
monitoring
delegating
organizing
staffing
Managers are classified into the four levels of ____.
upper, regional, middle, lower
upper, middle, floating, lower
top, middle, first-line managers, team leaders
top, middle, first-line, advisors
upper, board of directors, middle, lower
According to management scholar Henry Mintzberg, managers play three roles:
interpersonal, analytical, professional
professional, leader, informational
interdependent, monitor, analytical
interpersonal, informational, decisional
interpersonal, analytical, monitor
Conceptual skills consist of ____.
the ability to think practically
the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
the job-specific knowledge needed to perform well in a specialized field
the ability to work well in cooperation with other people to get things done
the ability to think in a logical manner
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