norquest busd2024 process improvement telecommunications industry
As the telecommunications industry continue to be more competitive. The companys reliance on benchmarking as part of its process improvement tool kit will probably become even more pronounced . Questions: (1) Is Telus Incs benchmarking code of conduct a good idea? What types of ethical abuses could potentially occur in benchmarking if a firm did not follow a strict code of conduct? 2) This case […]